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<TITLE>Re: [Casper] inventory and helpdesk ticket system suggestions</TITLE>
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<FONT SIZE="4"><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I haven’t used this, but have looked at it:<BR>
<a href="http://www.volchok.com/">http://www.volchok.com/</a><BR>
<BR>
I’d love to hear more replies on this also. I guess as the inventory is all just in the Db, any Service Desk Software could access it and use it, but it’s the coding to make that happen...<BR>
<BR>
-John<BR>
<BR>
<BR>
On 3/7/08 2:42 PM, "Thomas Larkin" <tlarki@kckps.org> wrote:<BR>
<BR>
</SPAN></FONT></FONT><BLOCKQUOTE><FONT SIZE="4"><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>OK<BR>
<BR>
Our current inventory is kind of a mess and to be honest I don't have<BR>
time to really keep up with inventory like I should. However, Casper<BR>
has a nice built in inventory system which I would like to take<BR>
advantage of. However, I am not quite sure how to take advantage of it.<BR>
<BR>
So, suggestions or experiences of people who are using the Casper<BR>
Inventory system in conjunction with like a web based help desk ticket<BR>
system? Like, where both the casper inventory and our inventory and the<BR>
help desk's inventory could all be synchronized? Or, is that just too<BR>
much to hope for? I like how you can export Casper Inventory to XML,<BR>
but can you import XML from another MySQL database?<BR>
<BR>
I'd like to be able to track anything down through a web based inventory<BR>
system that pulls down machine name, asset tag, and user who last logged<BR>
and all user accounts that are synchronized with that machine, its last<BR>
known IP address and all that jazz. Then be able to share that<BR>
information with a centralized database or help desk system so other<BR>
people and departments can access it and we can track things way more<BR>
easily.<BR>
<BR>
Is this a pipe dream?<BR>
<BR>
Thanks,<BR>
<BR>
Thomas Larkin<BR>
TIS Department<BR>
KCKPS USD500<BR>
tlarki@kckps.org<BR>
cell: 913-449-7589<BR>
office: 913-627-0351<BR>
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<a href="http://list.jamfsoftware.com/mailman/listinfo/casper">http://list.jamfsoftware.com/mailman/listinfo/casper</a><BR>
<BR>
</SPAN></FONT></FONT></BLOCKQUOTE><FONT SIZE="4"><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
-- <BR>
John Wetter<BR>
Technology Support Administrator<BR>
Technology & Information Services<BR>
Hopkins Public Schools<BR>
952-988-5373<BR>
john_wetter@hopkins.k12.mn.us<BR>
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