<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>We're using Cerberus Helpdesk from WebGroup Media. We're a revision, or so, behind, but it works great for us. It's all PHP/SQL (LAMP architecture). They have a demo site setup that you can play with. </div><div><br></div><div>-aa</div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica">Adam C. Acord</p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica">Director, Department of Information Systems</p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica">Watts Law Firm, L.L.P.</p></div></span> </div><br><div><html>On Mar 24, 2008, at 2:49 PM, <a href="mailto:casper-request@list.jamfsoftware.com">casper-request@list.jamfsoftware.com</a> wrote:</html><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; ">Date: Mon, 24 Mar 2008 14:12:37 -0500<br>From: "Thomas Larkin" <<a href="mailto:tlarki@kckps.org">tlarki@kckps.org</a>><br>Subject: Re: [Casper] inventory and helpdesk ticket system suggestions<br>To: <<a href="mailto:casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a>>,<<a href="mailto:john.brenner@merrillcorp.com">john.brenner@merrillcorp.com</a>>,<br><span class="Apple-tab-span" style="white-space: pre; "> </span><<a href="mailto:CRanschau@RoomAndBoard.com">CRanschau@RoomAndBoard.com</a>><br>Message-ID: <<a href="mailto:s7e7b6e9.058@gwmail.kckps.org">s7e7b6e9.058@gwmail.kckps.org</a>><br>Content-Type: text/plain; charset=US-ASCII<br><br>Still looking, and this Volchok company hosts everything online and<br>charges you a monthly fee for it? I am not quite sure how their<br>licensing works. However, it seems to be subscription based and I am<br>not sure if I like the idea of that. I almost would rather just take<br>care of it in-house instead.<br><br>To be honest, I just wish the JSS had a work order tick system built<br>into it, to make things easier....*cough*hint - hint*cough*<br><br>So, as of now we are managing inventory between buildings, transfers,<br>and things out for repair by a spread sheet, which is not efficient in<br>my mind at all.<br><br>I just want a web based ticket system to track everything, so for<br>example if machine 01234 is broken and goes out for repair, I just<br>create a work order ticket for 01234 and assign it to the repair center<br>for repair and issues spare 98877 to the user, and everything is all in<br>one trackable work order.<br><br>Anyone got any feedback on a solution that isn't subscription based? I<br>just could slap it on any old server and make a web front end, or better<br>yet just use a prebuilt web front int for it, and go?<br><br>Thanks for all the suggestions as well,<br><br>Thomas Larkin<br>TIS Department<br>KCKPS USD500<br><a href="mailto:tlarki@kckps.org">tlarki@kckps.org</a><br>cell: 913-449-7589<br>office: 913-627-0351</span></blockquote></div><br></body></html>