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<TITLE>Re: [Casper] Self Service</TITLE>
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<FONT FACE="Lucida Grande"><SPAN STYLE='font-size:11pt'>I have a once a day policy assigned to our Tiger clients that was provided by JAMF:<BR>
<BR>
jamf createConf -server jss.company.com -path / -isSecure<BR>
<BR>
Where jss.company.com is the fully qualified domain name of your jss. Make sure "run as root" is checked and then you are good to go. Note, this is a work around, and you may need to run it again after a while.<BR>
<BR>
I used to run it Monthly, then Weekly and now I let it go Daily.<BR>
<BR>
Hope this is helpful.<BR>
<BR>
</SPAN></FONT><FONT SIZE="2"><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><IMG src="cid:3321450052_37631335" ><BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><FONT SIZE="1"><SPAN STYLE='font-size:9pt'><B>Robb Gibson<BR>
</B><FONT COLOR="#7D7D7D">System Engineer - eMMS, Publishing Systems<BR>
</FONT>OfficeMax : 263 Shuman Blvd. : Naperville, IL 60563<BR>
(630) 864-5242<BR>
<BR>
</SPAN></FONT></FONT><FONT FACE="Lucida Grande"><SPAN STYLE='font-size:11pt'><BR>
<BR>
On 3/12/09 2:04 PM, "Wade, Evan C." <<a href="ecwade@capousd.org">ecwade@capousd.org</a>> wrote:<BR>
<BR>
<FONT COLOR="#0000FF">> JAMF told us that the blank self service screen is a known issue on 10.4<BR>
> systems with QuickTime 7.6. However, we installed post-Quicktime<BR>
> updates on a number of systems and self service is again functioning<BR>
> normally.<BR>
> <BR>
> <BR>
> Evan Wade<BR>
> TIS Support Technician - 949-234-5500<BR>
> Capistrano Unified School District<BR>
> <BR>
> <BR>
> -----Original Message-----<BR>
> From: <a href="casper-bounces@list.jamfsoftware.com">casper-bounces@list.jamfsoftware.com</a><BR>
> [<a href="mailto:casper-bounces@list.jamfsoftware.com">mailto:casper-bounces@list.jamfsoftware.com</a>] On Behalf Of<BR>
> <a href="casper-request@list.jamfsoftware.com">casper-request@list.jamfsoftware.com</a><BR>
> Sent: Thursday, March 12, 2009 12:00 PM<BR>
> To: <a href="casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a><BR>
> Subject: Casper Digest, Vol 27, Issue 9<BR>
> <BR>
> Send Casper mailing list submissions to<BR>
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> <BR>
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> <BR>
> When replying, please edit your Subject line so it is more specific<BR>
> than "Re: Contents of Casper digest..."<BR>
> <BR>
> <BR>
> Today's Topics:<BR>
> <BR>
> 1. Self Service (Criss Myers)<BR>
> 2. Re: Self Service (Ernst, Craig S.)<BR>
> 3. Re: Self Service (<a href="NATHANIEL.LINDLEY@spps.org">NATHANIEL.LINDLEY@spps.org</a>)<BR>
> 4. Re: SoundStudio3 (Nicholas, Lauren)<BR>
> 5. Re: Self Service (Matthew Butch)<BR>
> 6. Re: SoundStudio3 (Ernst, Craig S.)<BR>
> 7. Shared Volumes (Nicholas, Lauren)<BR>
> 8. Re: Shared Volumes (Miles Leacy)<BR>
> 9. correction (Nicholas, Lauren)<BR>
> 10. Re: correction (Ernst, Craig S.)<BR>
> 11. Re: correction (Chad Brewer)<BR>
> 12. Re: Shared Volumes (Miles Leacy)<BR>
> 13. Re: correction (Thomas Larkin)<BR>
> 14. Re: correction (Ernst, Craig S.)<BR>
> 15. Print and Fax Unlock (Matsuno, Matt)<BR>
> 16. Re: Print and Fax Unlock (Miles Leacy)<BR>
> <BR>
> <BR>
> ----------------------------------------------------------------------<BR>
> <BR>
> Message: 1<BR>
> Date: Thu, 12 Mar 2009 09:59:50 +0000<BR>
> From: "Criss Myers" <<a href="CMyers@uclan.ac.uk">CMyers@uclan.ac.uk</a>><BR>
> Subject: [Casper] Self Service<BR>
> To: <<a href="casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a>><BR>
> Message-ID: <<a href="49B8DD16.BB96.0081.0@uclan.ac.uk">49B8DD16.BB96.0081.0@uclan.ac.uk</a>><BR>
> Content-Type: text/plain; charset="us-ascii"<BR>
> <BR>
> Hi All, <BR>
> <BR>
> Anyone else having issues with Self Service, it only seems to have<BR>
> started happening recently. <BR>
> <BR>
> The first time you click INSTALL on a self service items it fails to do<BR>
> anything and just returns to the Home page, the second time it<BR>
> successfully install the package. <BR>
> <BR>
> This happens every time for ALL self service items, <BR>
> <BR>
> Criss <BR>
> Criss Myers<BR>
> Senior Customer Support Analyst (Mac Services)<BR>
> Apple Certified Technical Coordinator v10.5<BR>
> LIS Business Support Team<BR>
> Library 301<BR>
> University of Central Lancashire<BR>
> Preston PR1 2HE<BR>
> Ex 5054<BR>
> 01772 895054<BR>
> <BR>
> <BR>
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> ------------------------------<BR>
> <BR>
> Message: 2<BR>
> Date: Thu, 12 Mar 2009 08:30:43 -0500<BR>
> From: "Ernst, Craig S." <<a href="ERNSTCS@uwec.edu">ERNSTCS@uwec.edu</a>><BR>
> Subject: Re: [Casper] Self Service<BR>
> To: Criss Myers <<a href="cmyers@uclan.ac.uk">cmyers@uclan.ac.uk</a>>, Casper List<BR>
> <<a href="casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a>><BR>
> Message-ID: <<a href="C5DE78B3.14717%ernstcs@uwec.edu">C5DE78B3.14717%ernstcs@uwec.edu</a>><BR>
> Content-Type: text/plain; charset="iso-8859-1"<BR>
> <BR>
> Hi Criss,<BR>
> <BR>
> I've been working with it a bit more than normal lately and it appears<BR>
> to be working fine here. Are you sure you are using a current version of<BR>
> 6.01?<BR>
> <BR>
> Craig E<BR>
> <BR>
> <BR>
> On 3/12/09 4:59 AM, "Criss Myers" <<a href="cmyers@uclan.ac.uk">cmyers@uclan.ac.uk</a>> wrote:<BR>
> <BR>
> <BR>
> <BR>
> Hi All,<BR>
> <BR>
> <BR>
> <BR>
> Anyone else having issues with Self Service, it only seems to have<BR>
> started happening recently.<BR>
> <BR>
> <BR>
> <BR>
> The first time you click INSTALL on a self service items it fails to do<BR>
> anything and just returns to the Home page, the second time it<BR>
> successfully install the package.<BR>
> <BR>
> <BR>
> <BR>
> This happens every time for ALL self service items,<BR>
> <BR>
> <BR>
> <BR>
> Criss<BR>
> <BR>
> Criss Myers<BR>
> <BR>
> Senior Customer Support Analyst (Mac Services)<BR>
> <BR>
> Apple Certified Technical Coordinator v10.5<BR>
> <BR>
> LIS Business Support Team<BR>
> <BR>
> Library 301<BR>
> <BR>
> University of Central Lancashire<BR>
> <BR>
> Preston PR1 2HE<BR>
> <BR>
> Ex 5054<BR>
> <BR>
> 01772 895054<BR>
> <BR>
> <BR>
> -------------- next part --------------<BR>
> An HTML attachment was scrubbed...<BR>
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> 93a/attachment.htm <BR>
> <BR>
> ------------------------------<BR>
> <BR>
> Message: 3<BR>
> Date: Thu, 12 Mar 2009 08:37:19 -0500<BR>
> From: <a href="NATHANIEL.LINDLEY@spps.org">NATHANIEL.LINDLEY@spps.org</a><BR>
> Subject: Re: [Casper] Self Service<BR>
> To: "Ernst, Craig S." <<a href="ERNSTCS@uwec.edu">ERNSTCS@uwec.edu</a>><BR>
> Cc: Criss Myers <<a href="cmyers@uclan.ac.uk">cmyers@uclan.ac.uk</a>>,<BR>
> <a href="casper-bounces@list.jamfsoftware.com">casper-bounces@list.jamfsoftware.com</a>, Casper List<BR>
> <<a href="casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a>><BR>
> Message-ID:<BR>
> <BR>
> <<a href="OF192C9810.3E63B034-ON86257577.004AAF2A-86257577.004B9573@spps.org">OF192C9810.3E63B034-ON86257577.004AAF2A-86257577.004B9573@spps.org</a>><BR>
> Content-Type: text/plain; charset=iso-8859-1<BR>
> <BR>
> <BR>
> I don't get the issue Criss describes, but often I will open<BR>
> Self-Service<BR>
> and the screen is blank. No login for self-service or anonymous options<BR>
> at<BR>
> all. Just a blank window. No rhyme or reason that I can see and usual<BR>
> maintenance to computer doesn't fixt the problem.<BR>
> -Nathaniel<BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> Re: [Casper] Self Service<BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> Ernst, Craig S.<BR>
> <BR>
> to:<BR>
> <BR>
> Criss Myers, Casper List<BR>
> <BR>
> 03/12/09 08:22<BR>
> AM <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> Sent by:<BR>
> <BR>
> <a href="casper-bounces@list.jamfsoftware.com">casper-bounces@list.jamfsoftware.com</a><BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> Hi Criss,<BR>
> <BR>
> I've been working with it a bit more than normal lately and it appears<BR>
> to<BR>
> be working fine here. Are you sure you are using a current version of<BR>
> 6.01?<BR>
> <BR>
> Craig E<BR>
> <BR>
> <BR>
> On 3/12/09 4:59 AM, "Criss Myers" <<a href="cmyers@uclan.ac.uk">cmyers@uclan.ac.uk</a>> wrote:<BR>
> <BR>
> <BR>
> <BR>
> Hi All,<BR>
> <BR>
> <BR>
> <BR>
> Anyone else having issues with Self Service, it only seems to<BR>
> have<BR>
> started happening recently.<BR>
> <BR>
> <BR>
> <BR>
> The first time you click INSTALL on a self service items it fails<BR>
> to<BR>
> do anything and just returns to the Home page, the second time it<BR>
> successfully install the package.<BR>
> <BR>
> <BR>
> <BR>
> This happens every time for ALL self service items,<BR>
> <BR>
> <BR>
> <BR>
> Criss<BR>
> <BR>
> Criss Myers<BR>
> <BR>
> Senior Customer Support Analyst (Mac Services)<BR>
> <BR>
> Apple Certified Technical Coordinator v10.5<BR>
> <BR>
> LIS Business Support Team<BR>
> <BR>
> Library 301<BR>
> <BR>
> University of Central Lancashire<BR>
> <BR>
> Preston PR1 2HE<BR>
> <BR>
> Ex 5054<BR>
> <BR>
> 01772 895054<BR>
> <BR>
> _______________________________________________<BR>
> Casper mailing list<BR>
> <a href="Casper@list.jamfsoftware.com">Casper@list.jamfsoftware.com</a><BR>
> <a href="http://list.jamfsoftware.com/mailman/listinfo/casper">http://list.jamfsoftware.com/mailman/listinfo/casper</a><BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> <BR>
> ------------------------------<BR>
> <BR>
> Message: 4<BR>
> Date: Thu, 12 Mar 2009 11:23:08 -0400<BR>
> From: "Nicholas, Lauren" <<a href="lpnicholas@moravian.edu">lpnicholas@moravian.edu</a>><BR>
> Subject: Re: [Casper] SoundStudio3<BR>
> To: <<a href="casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a>><BR>
> Message-ID:<BR>
> <<a href="B4FA598722EF134B96A34C69A5F392911701EEC8@mail1.moravian.edu">B4FA598722EF134B96A34C69A5F392911701EEC8@mail1.moravian.edu</a>><BR>
> Content-Type: text/plain; charset="iso-8859-1"<BR>
> <BR>
> yes, i created the package using composer, i know exactly what two files<BR>
> it generates: if the user opens the app, it throws a plist inside user's<BR>
> prefs folder as well as a registration (hidden) file in the same<BR>
> location. I did check the FUT and FEU boxes, but it only worked for the<BR>
> local 'admin' user-which was the one i used in packaging. Any other user<BR>
> that logs in and launches the app gets the 'please register' pop-up.<BR>
> <BR>
> Now, also, these are AD users... does that make a difference? will new<BR>
> users who login get their user templates filled appropriately?<BR>
> <BR>
> any ideas? am i doing something wrong?<BR>
> <BR>
> thanks!<BR>
> -<BR>
> lauren<BR>
> <BR>
> -----Original Message-----<BR>
> From: <a href="casper-bounces@list.jamfsoftware.com">casper-bounces@list.jamfsoftware.com</a><BR>
> [<a href="mailto:casper-bounces@list.jamfsoftware.com">mailto:casper-bounces@list.jamfsoftware.com</a>] On Behalf Of Smith,<BR>
> William<BR>
> Sent: Wednesday, March 11, 2009 11:19 AM<BR>
> To: <a href="casper@list.jamfsoftware.com">casper@list.jamfsoftware.com</a><BR>
> Subject: Re: [Casper] SoundStudio3<BR>
> <BR>
> On 3/11/09 9:05 AM, "Nicholas, Lauren" <<a href="lpnicholas@moravian.edu">lpnicholas@moravian.edu</a>> wrote:<BR>
> <BR>
</FONT><FONT COLOR="#008000">>> Has anyone had to deploy the app SoundStudio3 by FreeVerse?<BR>
>> <BR>
>> If I type in the registration information for one user, log out and<BR>
</FONT><FONT COLOR="#0000FF">> login as<BR>
</FONT><FONT COLOR="#008000">>> another user, the ?10-uses or register? appears. I called the company<BR>
</FONT><FONT COLOR="#0000FF">> and they<BR>
</FONT><FONT COLOR="#008000">>> said that each user has to type in the serial. That is just not<BR>
</FONT><FONT COLOR="#0000FF">> feasible in a<BR>
</FONT><FONT COLOR="#008000">>> public lab environment, where it has to be deployed. I am trying to<BR>
</FONT><FONT COLOR="#0000FF">> figure out<BR>
</FONT><FONT COLOR="#008000">>> which file(s) to delete from the pkg I am creating in Composer to get<BR>
</FONT><FONT COLOR="#0000FF">> this to<BR>
</FONT><FONT COLOR="#008000">>> work, if it is even possible.<BR>
</FONT><FONT COLOR="#0000FF">> <BR>
> We have a font application that works the same way. You don't need to<BR>
> remove<BR>
> a file but instead use Casper's "Fill User Template" (FUT) and "Fill<BR>
> Existing Users" (FEU) feature to copy the appropriate file to each<BR>
> user's<BR>
> directory.<BR>
> <BR>
> Install your software without launching it. Then use Composer to watch<BR>
> what<BR>
> happens when you enter the serial number. Most likely a preference file<BR>
> (possibly hidden) is getting created in your ~/Library/Preferences<BR>
> folder.<BR>
> <BR>
> Take that preference file and package it, making sure to keep it in a<BR>
> directory structure such as /Users/install/Library/Preferences. The<BR>
> "install" user is a place holder. When you select FUT and FEU during<BR>
> installation then Casper will place the file in all existing user<BR>
> accounts<BR>
> as well as place the file in the User Template folder.<BR>
> <BR>
</FONT></SPAN></FONT>
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