<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">This is something that our support staff has been tracking and made some recent developments on in our lab. There appears to be a reporting issue with the latest version of the Casper Suite 7. This is caused by location fields set in the Network Segments on the JSS. Essentially, if any Network Segments contain location information, a computer within those network segments will have mis-represented location information upon inventory submissions subsequent to the version 7 upgrade. </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">The good news is that this is a very easy fix and there is absolutely no data loss. Temporarily removing the building and/or department specifications from all network segments is the current workaround. We are urging anyone who has seen this issue to contact our support staff at <a href="mailto:support@jamfsoftware.com">support@jamfsoftware.com</a>. We will be able to get all location information to display again very quickly.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">This issue has been submitted to our Development department, and they are analyzing the cause and correcting the issue for the next maintenance release. </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">Regards,</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; ">Sam Johnson</span></div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; ">Support Manager<br><a href="x-msg://34/email@jamfsoftware.com">sam@jamfsoftware.com</a><br>....................................................................<br>JAMF Software<br>212 Barstow Street</span></div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; ">Eau Claire, WI 54701<br>.................................................................... <br>Office: (612) 605-6625<br>Facsimile: (715) 835-7773<br>.................................................................... <br>US Support: (612) 216-1296<br>.................................................................... <br><a href="http://www.jamfsoftware.com/">http://www.jamfsoftware.com</a></span></div><div><font class="Apple-style-span" face="'Lucida Grande'"><br></font></div></div><div><div>On Jul 7, 2009, at 5:35 AM, Jan Lunddal Larsen wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi,<div><br></div><div>Since upgrading to Casper 7 I'm having problems with the Location info in the computer records - the info simply dissapears.</div><div><br></div><div>I can reenter the info for the computers but after a while it's gone again, but only for some and not for others.</div><div><br></div><div>I haven't found a pattern in what is deleted and what is not yet.</div><div><br></div><div>Anyone else with that problem?</div><div><br></div><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">Kind regards</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px; "><b style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; ">Jan Lunddal</span></span></span></span></span></b></span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="font-size: 11px; ">System Administrator & IT Support Manager</span></span></span></span></span></span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 11px; "><br class="khtml-block-placeholder"></span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px; "><b style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; "><span class="Apple-style-span" style="font-size: 13px; font-weight: bold; ">Bruun Rasmussen Auctioneers</span></span></span></span></span></b></span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><span class="Apple-style-span" style="font-size: 11px; ">Sundkrogsgade 30 · DK-2100 Copenhagen · Denmark</span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 11px; ">Tel: +45 88 18 10 82 · Mobile: +45 60 35 10 82</span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><font class="Apple-style-span" color="#710F22"><span class="Apple-style-span" style="text-decoration: underline; color: rgb(113, 15, 34); -webkit-text-decorations-in-effect: underline; "><span class="Apple-style-span" style="color: rgb(113, 15, 34); -webkit-text-decorations-in-effect: underline; "><span class="Apple-style-span" style="color: rgb(113, 15, 34); -webkit-text-decorations-in-effect: underline; "><span class="Apple-style-span" style="color: rgb(113, 15, 34); -webkit-text-decorations-in-effect: underline; "><span class="Apple-style-span" style="color: rgb(113, 15, 34); -webkit-text-decorations-in-effect: underline; "><span class="Apple-style-span" style="color: rgb(113, 15, 34); -webkit-text-decorations-in-effect: underline; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 11px; "><a href="http://www.bruun-rasmussen.dk">http://www.bruun-rasmussen.dk</a></span></font></span></span></span></span></span></span></font></div><div><font class="Apple-style-span" color="#710F22" size="3"><span class="Apple-style-span" style="font-size: 11px; text-decoration: underline;"><br></span></font></div></span></span></span></span></div></span></div></span></div></span></div></span></div></span></div></span></div></div><span><ATT00001.c></span></div></blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; ">Sam Johnson</span></div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; ">Support Manager<br>612 661 4662<br><a href="x-msg://34/email@jamfsoftware.com">sam@jamfsoftware.com</a><br>....................................................................<br>JAMF Software<br>212 Barstow Street</span></div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; ">Eau Claire, WI 54701<br>.................................................................... <br>Office: (612) 605-6625<br>Facsimile: (715) 835-7773<br>.................................................................... <br>US Support: (612) 216-1296<br>.................................................................... <br><a href="http://www.jamfsoftware.com/">http://www.jamfsoftware.com</a><br><br></span></div></div></span></div></span> </div><br></body></html>