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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I hate to suggest it, but it may be something in your base
image, or possibly a problem with a package that lays down after your base.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve actually encountered similar issues with ‘bad packages’
causing other apps to throw errors. Usually it’s due to another package
modifying or setting incorrect permissions on a folder that the “problem app”
needs to access.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I would try loading a Mac from the CD with no other apps, then
install SMART Notebook manually to see if you still have those troubles. If all
works well at that point, at least you know to start eyeing packages..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We have deployed SMART notebook to about 3,000 computers with no
problems. I didn’t do anything special to build the application, just a “New”
snapshot within Composer and installed the software. I’ve built a few versions
from scratch as they updated from SP1 to SP3 over the summer months..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope that helps some,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jason Weber<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Technology Support Cluster Specialist<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Certified Casper Administrator</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Independent School District 196<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
casper-bounces@list.jamfsoftware.com
[mailto:casper-bounces@list.jamfsoftware.com] <b>On Behalf Of </b>Tatian
Greenleaf<br>
<b>Sent:</b> Wednesday, October 07, 2009 11:29 AM<br>
<b>To:</b> casper<br>
<b>Subject:</b> [Casper] Smart Notebook on imaged machine<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Following up on my earlier thread about using Composer to
create a package for Smart Notebook 10, I am now in the process of just trying
to manually install a working copy on a machine that has been imaged using
Casper. I've tried a clean uninstall and reinstall of the software using
the newest (and older as well) versions from their website, I've tried creating
a new local admin account and reinstalling, but none of this is working.
When the program launches, I get an error about needing to reinstall.
I gave the support staff at SmartTech remote access to one of our
computers with this problem and they couldn't figure it out after several hours
of trying.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I'm desperate and hoping that someone else on this list may
have had a similar problem with this software. I think it must come down
to a permissions problem, but I can't figure out what to change.
Repairing permission on the drive doesn't help.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Help?<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Tatian<br clear=all>
<br>
____________________________<br>
Tatian Greenleaf<br>
Associate Director of Technology<br>
Saint Mark's School<br>
(415) 472-8000 x1014<o:p></o:p></p>
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