Encompass Program
This program is designed for customers who are looking to maximize the return on their investment in the Casper Suite. Whether you are heavily regulated, audited, or are seeking a process maturity on the Mac platform, becoming an Encompass Program customer extends basic services to help you meet your goals.
| Encompass Program Service Offerings |
| Creation of a Casper Suite Architecture Diagram within 45 days of becoming an Encompass customer |
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| Purchased A La Carte services receive priority scheduling |
| Client Portal access |
| Time-Zone local support* |
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| *Expanded support hours/time-zone local support to cover Monday through Friday, excluding holidays defined in the Annual Support Agreement, from 7 A.M. to 7 P.M. in client's local time zone. Time-zone local support currently available for customers based in North America. |
| **A support incident is a single reproducible issue that focuses on one aspect of the Casper Suite and can be identified by isolating specific symptoms. If an incident can be broken down into subordinate issues, each issue will be handled as a separate incident. A reproducible incident is any problem that can be re-created on JAMF Software systems. An incident may include multiple contacts, including emails, phone communication, and any other transfer of information necessary to reproduce the problem at JAMF Software. Any issue that is determined to be caused by a software bug or error in documentation will not be considered an incident. |
Services Links
- JumpStart
- Certification Courses
- Encompass Program
- Expanded Services
- Products
- Casper Suite
- Imaging Suite
- Recon Suite
- Composer
- Developer Resources
- JSS API
- Casper Suite SDK
- Site Search
- JAMF Nation
- Current Issue
- Casper Suite 8.3 released, compatible with iOS 5
- JAMF Software National User Conference 2011
- JAMF Software Regional User Conferences
- MacIT Conference Registration Discounts
- Feedback
